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VOIP SOLUTIONS FOR CONTACT CENTRES



IS YOUR CONTACT CENTRE FAILING YOUR CUSTOMERS?

Your contact centre is your most important point of contact with your customer base but it can also be a significant cost centre. Getting the right balance between cost-efficiency and excellent customer service is a challenge that Link-Connect’s managed Contact Centre solutions, can overcome.



Link-Connect hosted call centre telephony

We help your customers solve their problems quicker, by enabling you to provide more responsive, more efficient telephone support.

We help your contact centre teams by providing them with a platform that enables them to do their jobs more effectively, route calls more intuitively and track and report on KPIs.

And we help you make the best of your telephony expenditure with an effective, robust solution with no capital expenditure.
SMART Voice, our enterprise-class VoIP Call Centre solution is a feature-rich, resilient hosted solution that helps you deliver best possible customer experience for every call.

This can be achieved through:

CUSTOM CALL ROUTING

Ensure customers reach the right department first time and implement specific routes in response to promotions / seasonal demand.

BUSINESS CONTINUITY

As a fully hosted service, your call centre can be re-located to another location, (or locations) in the event of an unforeseen event, so you can keep in contact with your customers and maintain “business as normal”.

ADVANCED MANAGEMENT & REPORTING

Understand the metrics behind your inbound calls: What percentage of calls are missed? What times of day is your contact centred over or under-resourced? What response is being generated from marketing campaigns? The answers to these and many other business-critical questions are easily reported via Link-Connect’s contact centre dashboard.

A SOLUTION THAT GROWS WITH YOU

With SMART-voice, adding numbers to cope with seasonal peaks in demand – or to support sustained business growth – is easy. With no need for wired infrastructure, and no long-term commitment to those extra numbers, you can remove the risk and expense usually associated with expanding call centres.

NO CAPITAL EXPENDITURE

Pay only for what you use on a simple per-user basis and eliminate maintenance and running costs. With no up-front infrastructure cost, and no on-going depreciation of assets, you can remove your telephony system from your balance sheet.


VOICE BROCHURE

Is your PBX is on its last legs? Before you replace it take a look at our VoIP solution, which offers a cost-effective way to update your essential business telephony.

Not only does VoIP provide an easy and scalable way to manage your fixed and mobile telephony, it also provides additional benefits, which your end-users will love.

OUR CUSTOMERS

We work with companies in sectors as diverse as Construction, Healthcare, Automotive, Retail and Manufacturing. But most importantly, we know that every company and every requirement are unique so no matter what your company does, we’ll be delivering the right solution for you.

Below are a few of the companies we help: