ADSL EMAIL Web Managed Services IP Telephoney Wi-Fi Advanced Topics

How to diagnose a speed problem:

Step 1:

Shut down any open applications (Outlook Express, outlook, entourage, Msn) and other computers on your network, then try Link Connect’s speed tester to give you a current quick reading and record the results.

Step 2:

Once you have your results recorded, restart your computer. If you use an ADSL router/modem restart this as well.

This should ensure that any temporary problems with your equipment are eliminated (though there could be other problems of a more permanent nature).

If you believe you are experiencing problems with your ADSL speed the first step is to confirm the speed you are experiencing.

To do this you should close all open programs and switch off any other computers on your network.

Once done use BT’s speed tester here:

http://speedtester.bt.com

or

http://test.speedtester.bt.com:50301/

If you have problems viewing one of the sites above you may have a DNS problem, in which case try to visit the following:

http://217.35.209.142/

or

http://217.32.105.42/

The tester will ask for your ADSL phone number & ADSL username, feel free to call link connect if you do not have these to hand Record the results:

press 'Ctrl'+'Alt'+'Print Screeen'

then paste into a word document

If your performance falls within the performance thresholds stated at the top of this HowTo then BT will not accept a fault raised against your line, however there may be steps you can take to determine whether the cause is contention across BT’s network or something else.

Step 3:

If you are using a Wireless router ensure you have enabled encryption and Access Control lists, This will prevent anybody nearby piggy-backing on your connection and therefore prevent them using your bandwidth.

To be doubley sure please connect to the ADSL router via an Ethernet cable & disable the wireless connectivity, this will also dispel any wireless interference or problems connecting to a wireless network.

Step 4:

Speed issues could be caused by a problem with your internal wiring setup. To eliminate this as a cause you should ensure your DSL filters are set up correctly.

Alternatively you can test from the master socket and unplug all other equipment (including Sky digital boxes ,telephones ,fax machines,etc.).

This would be a required step if a fault were to be raised with Link Connect. Once you are sure everything is set up correctly repeat the speed test process and record the results.

Step 5:

If the BT Speed Test is half the maximum (or 1000kbps for the Link Connect Easy/Network services) possible for the service you receive you should repeat the Speed Test between 4 and 20 hours later.

If it is still running at half the maximum speed contact Technical Support for further advice and assistance.

Step 6:

Viruses or other malware may be responsible for your poor speeds as they use your connection to propagate. If you are not already running Anti-virus and Firewall software install some and then perform a full system scan for viruses, You should also check for Adware/Spyware

I (Tom Rand) recommend & personally use:

Anti vir is free & very good Anti-virus

spybot search & destroy is free & very good malware/adware detector:

Comodo is a very good free firewall

Step 7:

If problems still persist, and no viruses or malware are present on your system, perform a traceroute to 82.144.228.1:

Click 'Start' then click 'Run...'

in the pop up box type the following:

cmd

in the black window type the following:

tracert 82.144.228.1 >C:\trace.txt

Click 'Start' then Click 'My Computer' & open the Hard Drive called 'Local Disk (C:)'

email the file trace.txt to mailto:support@link-connect.com

Step 8:

If the speed problems are still present, and you have eliminated BT as the cause, you should perform speed tests at various points in the day & email the results to:

mailto:support@link-connect.com

Once done contact Technical Support via call or email with your results and the result of your traceroute & any other information you have (your username and the logged results) to:

mailto:support@link-connect.com or mailto:support@lcsupport.co.uk We will then be able to investigate and provide further diagnostic advice where applicable.

Warning: include(../includes/rightcolumn.php) [function.include]: failed to open stream: No such file or directory in /var/www/web69/web/support/ADSL/test.php on line 113

Warning: include() [function.include]: Failed opening '../includes/rightcolumn.php' for inclusion (include_path='.:/usr/share/php:/usr/share/pear') in /var/www/web69/web/support/ADSL/test.php on line 113
>