Legal

Whilst we endeavour to make our services as simple and transparent as possible we have to protect you as customers and ourselves as your supplier. These pages detail the legal environment in which we work and the terms under which we supply your services. Click on any of the links below to view the document or right-click to download and save the document to your desktop. All documents are in Adobe portable document format (.pdf).

Our Code of Practice identifies how we operate and what you should experience in communication with us.

The Service Level Agreement covers the ongoing support and service experience and the calculations of availability etc. for thre Smart-Connect service.

The Terms and Conditions are the overiding legal framework for all services.

The Fair Use Policy details how we expect customers to use our broadband and similar services.

The Acceptable Use Policy details how the services should be used in relation to national and international law.