SMART
Specific – We guarantee to listen to you and design, deliver, support & manage and bill in accordance with your exact requirements.
Managed – All managed services are watched 24/7 by our monitoring system. Any outage or anomaly will alert our support desk who will manage the process of affecting a resolution and keeping you informed of progress.
Agile – We will build in the flexibility required for your particular business and personal needs. This could include flexibility on contracted terms, ability to change committed bandwidth over time, billing by your project or department codes, and phased migration from your existing service.
Reliable – We have thought about minimising the risk of outages in all that we do. We use multiple tier 1 carriers across diverse routes to different POPs in our MPLS network, we use active-active load balancing, clustered firewalls. Our hosting is built on the latest VM technology and data is stored in a SAN, which is a powerful, flexible and very resilient combination.
Transparent – You will have access to your account via the Link-Connect portal. Here you can keep track of all your services with us, see the live support system to track your cases, see billing information and review stats on the traffic across your network.
